Industry Statistics

Catch Me While You Can: A Guide to Nabbing High-Quality Customer Service Reps

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Despite hectic holiday sales and irate shoppers, many customer service professionals love what they do. In fact, in a recent Nexxt survey of 2,500 customer service workers, 3 in 4 reported that whether in a retail or call center setting, the industry is rewarding to work in. Additionally, many respondents said they’re in it for the long haul – 44 percent have been working in the field for over 15 years!

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Recruitment Roundup – The Staffing Edition

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Welcome back to another week of Recruitment Roundup. This week we take a look at everything staffing: from people who network in an Uber, to higher minimum wages, and understaffed nursing homes. These pieces offer insight into what employees are thinking and what motivates them to stay. Hopefully these articles inspire you to take next week by storm! Happy reading, everyone.

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Have No Fear, the Robot Revolution is NOT Here

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We’ve seen it in I, Robot, Ex Machina and RoboCop; the formidable takeover of the human race by machines, or more specifically, artificial intelligence (AI). But is the threat of the robo-revolution real or is it just our 21st century anxiety getting the better of us? Well, it depends what industry you’re in, but when it comes to customer service, we need to pump the breaks – it’s not all doom and gloom.

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Recruitment Roundup – What Do Amazon, July 4th, and Speed-Dating Have in Common?

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Welcome back to another week of Recruitment Roundup! What do Amazon, July 4th, and speed-dating have in common? They’re all in the Roundup this week! From managerial headaches to escape room interviews, we’re covering a wide variety of interesting topics this week. Hopefully these articles inspire you to take next week by storm! Happy reading, everyone.

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Recruitment Roundup – What’s the Deal with These Employees?

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Welcome back to another week of Recruitment Roundup! This week, we’re taking a look at what employees are up to in this tight labor market. From planning to quit their jobs to judging a book (your company) by its cover, it seems like the employees have all the power. Or do they? Hopefully these articles inspire you to take next week by storm! Happy reading, everyone.

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According to New Survey, US is Still the Top Work-Abroad Choice, But Its Pull is Waning

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Earlier this year, Nexxt worked with The Boston Consulting Group and The Network to survey 366,000 people from 197 countries in order to gain deeper insight into the global workforce. More specifically – where workers around the world are looking for jobs.

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Activate Passive Candidates Through Retargeting

Start recruiting the way top advertisers do.

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In a never-ending battle to reach and acquire top talent, HR pros and recruiters are being forced to think outside the box to fill openings. Though a lot of people look at jobs, only the most active job seekers are applying every day. Retargeting is a way to activate other professionals, who may otherwise not be on the hunt for a new job. And, if recruiters aren’t making use of this up-and-coming recruitment tactic, they could be missing out on top candidates, who are not yet active job seekers.

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Recruitment Roundup – Show Me the Money

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Welcome back to another week of Recruitment Roundup! This week we’re looking at the ups and downs of the workforce. More specifically, how companies are increasing benefits and wages in order to retain workers in an even tighter labor market. Will these efforts pay off with the unemployment rate dipping even lower? Time will tell.  Hopefully these articles inspire you to take next week by storm! Happy reading, everyone.

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Employers, Want Some Advice? Take a Page from the Gig Economy Handbook

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Lured by an entrepreneurial spirit, an exciting earning potential, and increased flexibility, professionals of all shapes and sizes have left traditional desk jobs for stints with companies like Uber, Postmates or Task Rabbit. And this trend isn’t slowing down. According to a 2017 report by Intuit and Emergent Research, the number of workers in the gig economy is expected to sky rocket from 3.9 million to 9.2 million by 2021.

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Stop the Revolving Door: How to Hire (and Keep) Employees in this High Turnover Field

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Question: What’s one of the most in-demand jobs with one of the highest turnover rates?

No, it’s not middle school teachers who have to make sure kids don’t eat Tide Pods. Nor is it postal workers who work in canine laden neighborhoods. So, what job is it? The answer is registered nurses.

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