Workplace Culture

3 Tips to Gain and Retain Happier Customer Service Reps

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New position available! Candidate must be willing to get screamed at and insulted by angry customers. Interactions include phone calls, face-to-face, or online chat – all of which need to be handled with poise. Candidate must keep cool at all times, ensuring the customer leaves every encounter with a positive view of the company, no matter how negative he or she may be.

While that’s not exactly what a job description would say, it’s the reality a customer service professional faces day in and day out. Customer service can certainly be rewarding at times – sometimes a simple solution can leave someone singing praises. However, there will always be people who simply refuse to be happy.

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We Want Your Feedback!


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Hearing from HR and recruitment professionals like you is the best way to help you meet your hiring goals. With that in mind, we invite you to complete a short survey about your current recruitment processes and what you believe will be different in 2018.

And as an added bonus, to thank you for completing this brief survey, you will be entered to win one of two $25 Target Gift Cards!

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Philadelphia’s Job Market Has a Reputation Problem

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We at Nexxt are located in the Philadelphia region, and if you're not from here, you've probably heard that Philadelphians are pretty passionate people. So, we wanted to see how our city is viewed by locals, especially after Philadelphia was ranked the 25th worst city in the U.S. to find a job in 2016.

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2017 SHRM Recap and What’s Nexxt?

In between talks of hurricanes (both the drink and the looming storm) the 2017 SHRM annual conference was roaring. With more than 15,400 attendees from around the world and 600 exhibitors it was incredibly easy to miss something. So here we are with the top ten must sees from the expo floor and beyond.

10. The baby otters at the Nationwide Pet booth. Again, Jack Hanna was there for photo ops. I don’t know what baby otters have to do with pets or insurance, but they were adorable.

Baby otter

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Are You Incorporating Technology Into Your Recruitment Process? You Could Be Scaring Job Seekers Away

 

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Nexxt recently conducted a national survey of more than 6,000 job seekers, which revealed that job seekers are concerned that technology could take over the interview process. The majority of respondents (56%) said technology has already made the interview process too impersonal, with more than half reporting that commonly used video technologies like Skype interfere with a hiring manager’s ability to accurately evaluate a candidate’s soft skills. As video becomes common place and new technologies such as virtual reality (VR) and artificial intelligence (AI) make their way into the interview process, job seekers are even more anxious about advanced technologies’ role in determining if they get hired.  

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Technology Is Killing The Art Of Communication In The Workplace

 

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When I was a kid, I wanted to be bilingual, I still wish I was but lucky for me there’s an app for that. Traveling to a foreign country doesn’t seem as intimidating anymore. In theory I could simply speak into an app and my words could be translated to the cab driver in Spain or the train conductor in Italy or the street vendor in Vietnam. It’s amazing what these mobile devices in our pockets have given us, but it’s also sad to think about what they have taken away.

No longer do you need to talk to a person to make plans—you send a text. You don’t have to call to make a reservation—you click a button. And you don’t have to even call to order a pizza anymore—you send a pizza emoji. Communicating is completely different now, thanks to technology, and while so many things are better because of it, the art of communication is dying—especially when it comes to the world of work.

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Want Happy Employees? Throw an Awesome Office Holiday Party

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The holiday season is officially here and that means it’s time for companies to host their annual holiday party. Many companies take this time as an opportunity to celebrate another successful year in the books and thank their employees for their hard work, but holiday parties can have another added bonus—they’re great for cultivating company culture.

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3 Key Findings Small Businesses Need to Know About Today’s Employees

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At one point in time, success for the US worker was synonymous with climbing the corporate ladder and paying one’s dues. The common career path included a lifelong commitment with one organization, with sights set on a series of promotions over several decades. Today’s workers, Millennials now the majority, have different ideals about success and many don’t march to the same beat as the generations before them. A recent study asked more than 11,000 job seekers how they define career success and it found that the modern day worker’s notions have evolved.

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