Death of a Retail Salesperson? Separating Fact from Fiction

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Geoffrey the Giraffe’s gut-wrenching farewell photo in an empty Toys “R” Us store is the latest retail closure pulling at our heartstrings. With a variety of high profile stores calling it quits over the last few years, it’s no surprise that Nexxt’s recent survey of 1,100 retail workers shows that nearly 3 in 4 believe the traditional retail industry is dying. But do these feelings of doom and gloom from workers carry any weight? Or are they just exaggerated anxieties about a naturally evolving industry?

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Recruitment Roundup –Image Matters

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Welcome back to another week of Recruitment Roundup. Growing up, we’re told image doesn’t matter, it’s what’s on the inside that counts. Well, when it comes to representing a company, image does matter. In fact, it’s one of the most important things. This week we take a look at how companies are dealing with image – both internally and externally. Hopefully these articles inspire you to take next week by storm! Happy reading, everyone.

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We Decoded the Global Workforce. Here’s What We Found.

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What does a banker from Nigeria have in common with a food scientist from Mexico? A lot more than you’d think! Earlier this year, Nexxt worked with The Boston Consulting Group and The Network to survey over 350,000 people from across the world to understand the preferences of the global workforce and what that means for companies, and tangentially, recruiters. Read on for our top takeaways from the survey.

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Recruitment Roundup – Unbelievable Trends

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Welcome back to another week of Recruitment Roundup. This week, we take a look at unbelievable trends in the recruitment space. From landing a job while homeless to using a cartoon version of yourself to engage with candidates, this week’s reads might have you doing a double-take. Hopefully these articles inspire you to take next week by storm! Happy reading, everyone.

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In or Out? The Pros and Cons of an In-House Customer Support Team

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There’s no beating around the bush. “Out-source” is a dirty word that induces fear in the hearts and minds of customer service pros. In fact, more CSRs are concerned about out-sourcing impacting call center and customer support jobs than a robot automating their work.

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Recruitment Roundup – No One Candidate Should Have All That Power

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Welcome back to another week of Recruitment Roundup. Right now, it’s a job seeker’s market - and they certainly know it. From job hopping, to ghosting, to being lured into relocation by $10,000, it’s clear that the candidates are currently in control. Hopefully these articles inspire you to take next week by storm! Happy reading, everyone.

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Catch Me While You Can: A Guide to Nabbing High-Quality Customer Service Reps

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Despite hectic holiday sales and irate shoppers, many customer service professionals love what they do. In fact, in a recent Nexxt survey of 2,500 customer service workers, 3 in 4 reported that whether in a retail or call center setting, the industry is rewarding to work in. Additionally, many respondents said they’re in it for the long haul – 44 percent have been working in the field for over 15 years!

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Recruitment Roundup – The Staffing Edition

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Welcome back to another week of Recruitment Roundup. This week we take a look at everything staffing: from people who network in an Uber, to higher minimum wages, and understaffed nursing homes. These pieces offer insight into what employees are thinking and what motivates them to stay. Hopefully these articles inspire you to take next week by storm! Happy reading, everyone.

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Have No Fear, the Robot Revolution is NOT Here

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We’ve seen it in I, Robot, Ex Machina and RoboCop; the formidable takeover of the human race by machines, or more specifically, artificial intelligence (AI). But is the threat of the robo-revolution real or is it just our 21st century anxiety getting the better of us? Well, it depends what industry you’re in, but when it comes to customer service, we need to pump the breaks – it’s not all doom and gloom.

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