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November 2017

January 2018

Breaking the Recruitment Mold When It Comes to High Turnover Positions

 

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Hiring top talent in the telecommunications industry is quickly becoming more difficult for recruiters. Jobs in telecom combine elements of technology, customer service, engineering, and a blend of many other hi-tech and hi-touch positions. This presents the challenge of recruiting a diverse pool of talent, often under tight time constraints. High turnover and a competitive landscape are added obstacles to overcome. With a constant need for employees, how can a company address such a wide spectrum of talent?

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3 Tips to Gain and Retain Happier Customer Service Reps

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New position available! Candidate must be willing to get screamed at and insulted by angry customers. Interactions include phone calls, face-to-face, or online chat – all of which need to be handled with poise. Candidate must keep cool at all times, ensuring the customer leaves every encounter with a positive view of the company, no matter how negative he or she may be.

While that’s not exactly what a job description would say, it’s the reality a customer service professional faces day in and day out. Customer service can certainly be rewarding at times – sometimes a simple solution can leave someone singing praises. However, there will always be people who simply refuse to be happy.

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We Want Your Feedback!


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Hearing from HR and recruitment professionals like you is the best way to help you meet your hiring goals. With that in mind, we invite you to complete a short survey about your current recruitment processes and what you believe will be different in 2018.

And as an added bonus, to thank you for completing this brief survey, you will be entered to win one of two $25 Target Gift Cards!

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High Volume Hiring Doesn’t Have to Be Hard

3 Hiring Challenges for Seasonal and High-Volume Recruiters

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Hiring for retail is often easier said than done. When the busy season approaches, it can be difficult to find enough qualified candidates in a timely manner. That, coupled with turnover, can create a sticky situation when trying to build an exceptional team. Luckily, we’ve gathered practical solutions for these common retail recruiting problems.

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