With Black Friday approaching, the talk of big box
retailers opening on Thanksgiving Day has been a hot topic. The team at Employment Metrix chatted with Rich Milgram, CEO of Beyond.com, The Career
Network to understand his thoughts on the topic, besides his concern that the concept of Thanksgiving dinner could disappaer with shoppers feeling the need to lineup even earlier. Here’s what he had to say:
EM:
Is it fair to make
employees work on Thanksgiving? Why or why not?
RM: No,
it’s not fair to demand that employees work on Thanksgiving. If working on
Thanksgiving is tied to an employee’s year-end compensation or tenure then that
is morally wrong. However, these large retailers understand that the success of
their business is based on the relationships they have with their employees and
with that being said they should make decisions with their employees in mind.
Overtime pay shouldn’t be in question when it comes to
employees working on Thanksgiving.
Companies that do not pay overtime should be in question.
EM: What
does this say about the changing mindset of big box retailers?
RM: This
says less about the retailer and more about society as a whole. Target, Sears,
Kmart, and others are all doing what they need to do maximize sales and
profits. Our democratic society yields opportunity for large corporations to
take unique actions that will help grow businesses, however there are times
when those actions will challenge societal morals…it’s a fine line.
EM:
What's the
psychological impact on employees?
RM: There
will be pressure, whether it’s inflicted by the corporation or self-inflicted
by the employees to work when they wouldn’t normally. It is important to remember that downtime
away from work is necessary for everyone.
The holiday season is stressful enough and retailers need to understand
that they can cause undue stress to their employees and if that does happen,
that can backfire.
EM:
Does this spell the
end of holiday days off as we know it for retail employees?
RM: I
seem to recall Labor Day specials and Memorial Day sales. Overtime this change
has been more and more accepted and expected. Thanksgiving Day and Christmas Day
have always been considered sacred, but that doesn’t appear to be the case
anymore.
EM:
Which retail positions are
in the highest demand and where?
RM: The top job titles that were posted to Beyond.com, The Career Network in third quarter of 2012 in the
retail industry were for Assistant Store Managers, Shift Supervisors, and Sales
Associates.
The most retail
jobs are located in large metros like New York, DC, LA, Dallas, Miami, Boston,
Philadelphia, Chicago, Houston, Minneapolis, San Francisco, and Detroit.
Thanks Rich for the insightful chat!