3 Tips to Gain and Retain Happier Customer Service Reps

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New position available! Candidate must be willing to get screamed at and insulted by angry customers. Interactions include phone calls, face-to-face, or online chat – all of which need to be handled with poise. Candidate must keep cool at all times, ensuring the customer leaves every encounter with a positive view of the company, no matter how negative he or she may be.

While that’s not exactly what a job description would say, it’s the reality a customer service professional faces day in and day out. Customer service can certainly be rewarding at times – sometimes a simple solution can leave someone singing praises. However, there will always be people who simply refuse to be happy.

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We Want Your Feedback!


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Hearing from HR and recruitment professionals like you is the best way to help you meet your hiring goals. With that in mind, we invite you to complete a short survey about your current recruitment processes and what you believe will be different in 2018.

And as an added bonus, to thank you for completing this brief survey, you will be entered to win one of two $25 Target Gift Cards!

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High Volume Hiring Doesn’t Have to Be Hard

3 Hiring Challenges for Seasonal and High-Volume Recruiters

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Hiring for retail is often easier said than done. When the busy season approaches, it can be difficult to find enough qualified candidates in a timely manner. That, coupled with turnover, can create a sticky situation when trying to build an exceptional team. Luckily, we’ve gathered practical solutions for these common retail recruiting problems.

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Recruiter Challenge: Luring Quality Candidates to More Affordable Cities

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Recruiters, beware! In a recent survey conducted by Nexxt, 63% of job seekers said that they would rather earn less but live in a smaller, more affordable city. But don’t think that you’re getting off so easy, salary is still the first thing they consider when accepting a new job.

So how do you convince them that salary isn’t everything?

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Simple Solutions for Better Healthcare Hires


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Picture this: you get into work at 6 am and are on your feet until your shift ends at 6 pm. You are exhausted from the day, both mentally and physically, and can’t wait to just sit down. At the end of this long yet typical day, would fixing your resume be your top priority? Probably not.

This is one of many reasons hiring for healthcare can be a difficult and frustrating undertaking. Between the fast-paced industry and hard-to-fill positions, traditional hiring methods can come up short when trying to find the perfect candidate in a pinch. Thankfully, newer, more effective practices are coming to the forefront, making it easier to not only find qualified candidates but to also get in touch with them.

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